Client Service Associate – Entry Level

We partner with charitable organizations to amplify their programs and drive positive change. We’re currently seeking a dedicated Client Service Associate to join our growing team. In this role, you’ll serve as the first point of contact for our Fundraising and Marketing & Communications teams, helping to process donations, manage our database, and provide exceptional customer service to our valued supporters.

Key Responsibilities:

• Act as the primary contact for all external and internal fundraising inquiries
• Provide outstanding customer care, ensuring timely acknowledgment and appreciation of new and departing donors
• Collaborate with management and the communications team to prepare and distribute accurate, engaging donor communications
• Support a variety of fundraising and promotional events, including planning, logistics, and on-the-day assistance
• Oversee the maintenance of the donor database, ensuring accurate data entry and offering internal training and support
• Assist the fundraising team with data input, amendments, report generation, and data queries, prioritizing tasks and meeting deadlines
• Stay informed on the latest fundraising initiatives and industry news
• Take ownership of your role by incorporating new ideas and initiatives to enhance our fundraising efforts

Requirements:

• A passion for fundraising and commitment to supporting a great cause; prior experience is a plus but not mandatory
• Exceptional attention to detail and accuracy
• A positive, energetic, and proactive attitude
• Strong problem-solving skills and the ability to take initiative
• Excellent written and verbal communication skills

Why Join Us?

• Meaningful Impact: Contribute to initiatives that make a real difference in the community
• Collaborative Environment: Work closely with a supportive team that values innovation and dedication
• Professional Growth: Gain experience in fundraising and donor relations, while developing your skill set in a rewarding industry